Studio Policies
Studio Etiquette
New Clients: Before attending class for the first time, please create a Method account on our website to register for class. We are not accepting walk-ins at this time.
New Clients: Please arrive 10 minutes before the start of your first class so that you can check-in, meet your instructor, get a tour of our studio, and feel confident walking into the studio for the first time!
Doors open 10 minutes prior to each class. Please arrive before the start of class to allow time to set up and prepare for class. We will lock the studio door 5 minutes into class for the safety of our clients and staff. A no show fee will incur if you do not cancel your class.
Grip socks are required for all barre classes and must be worn before entering the studio for hygiene and comfort purposes. Shoes are not allowed in the studio room at any time. Socks are available for purchase. See a teacher for purchasing.
Class Cancellation Policy
If you are unable to attend a class, you must cancel yourself from the class online at www.themethodthomasville.com at least 4 hours before the start of class.
If you do not cancel yourself out of class 4 hours before the start of class, and/or do not show up for class, you will receive a cancellation penalty. Cancellation penalties vary by contract and package type. For members, you will incur a $15 fee, and for non-members, you will loose a class on your package. We cannot take cancellations over e-mail, phone, or voicemail. You must cancel via Walla, our booking software. In emergencies and sickness, please reach out to us at info@themethodthomasville.
If you are booking a reservation for a guest, you are responsible for cancelling their reservation if they can no longer attend.
We reserve the right to cancel class for extenuating circumstances. If a class is cancelled, you will be notified. We encourage you to opt-in to all communications so as to stay up-to-date with studio updates.
Membership Cancellation Policy
Our Member Membership (unlimited and 8 class/month) cancellations are accepted after the 3 month commitment period has been fulfilled without penalty. Early termination of any contract will be subject to an early cancellation fee of $50. To cancel your membership, please email info@themethodthomasville.com
Waitlist Policy
You can be added from the waitlist to the class roster up to 2 hours before the start of class. If you are on the waitlist, treat this reservation the same as you would a class reservation. You should be prepared to attend class anytime you are holding a spot on the waitlist. If you have booked a reservation for a guest who is on a waitlist, the same policies here apply.
If you are unsure if you are able to attend class, please remove yourself from the waitlist before 2 hours before the start of class to avoid being added to the class roster and to avoid any subsequent late cancel or no-show fees.
If you are added from the waitlist to the class roster, you are subject to all class cancellation policies. If you are added to the class roster from the waitlist but you then choose to late-cancel your reservation OR fail to show up for your reservation, you will be subject to the late cancel and/or no-show penalty.
Refunds
No refunds are issued for class purchases or memberships. Class packs and memberships are non-transferable and cannot be shared.
Retail purchases can be returned for an account credit or exchanged within 7 days for unworn apparel with tags in original condition. Water bottle and grip sock sales are final.